Privacy policy.

Effective Date: February 20, 2025

Introduction

Welcome to Mirror Health & Wellness, LLC (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. It also outlines your rights and how you can exercise them.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

Our Commitment to Privacy

  • Your identity is not for sale. We do not sell your personal data.

  • We limit data collection. We only collect necessary information to provide services.

  • We protect your data. We implement security measures to safeguard your data.

  • Third-party compliance. We share data only when necessary and with compliance agreements in place.

  • Patient rights protection. We ensure transparency and provide access to control your personal data.

Information We Collect

  • Personal Information: Name, email, phone, and any voluntary submissions.

  • Automatically Collected Information: Cookies, IP addresses, analytics data.

  • Third-Party Data: Information from:

    • Tebra Technologies Inc. (for scheduling and EHR)

    • FSLV Holdings LLC “Fullscript” (for supplements, labs)

    • Withings (for health monitoring devices)

How We Use Your Information

We use your information to:

  • Provide and manage services

  • Improve website functionality and experience

  • Communicate with users

  • Ensure compliance with regulations

How We Share Your Information

We do not sell your data. We may share data with:

  • Tebra Technologies Inc. (for scheduling and EHR management)

  • Fullscript (for supplements, labs)

  • Withings (for health monitoring devices)

  • Mirror Health Specialists (our affiliate providing medical services)

Withings Data Processing & Patient Information

Certain health-related data may be processed by Withings, a third-party provider of health monitoring devices. Withings' services store and process personal health information on servers located in the European Union (EU). Patients who use Withings devices should refer to Withings' Privacy Policy for details on data handling, retention, and security practices.

  • Withings directly manages data collection and processing for its devices.

  • Mirror Health & Wellness does not control Withings' data storage, security, or compliance policies.

  • Patients purchasing Withings devices should review Withings’ Privacy Policy to understand how their data is handled.

Uses and Disclosures of Protected Health Information (PHI)

Medical Records and PHI

Mirror Health & Wellness, LLC does not provide medical treatment or directly handle PHI. Medical records and protected health information (PHI) are managed by Mirror Health Specialists, our affiliated medical provider. Any health-related services, such as scheduling and coordination, are facilitated through third-party platforms (e.g., Tebra), which are subject to Mirror Health Specialists’ privacy policies and HIPAA compliance.

  • Mirror Health & Wellness does not store PHI.

  • PHI is processed in HIPAA-compliant third-party systems (Tebra, Withings, Fullscript).

  • Any PHI collected through Withings is governed by Withings' policies, not ours.

Payment & Healthcare Operations

We may use your data for:

  • Billing and payment processing

  • Healthcare operations management (e.g., service improvement, regulatory compliance)

Legal Requirements

We may disclose information if required by law or to prevent harm.

Your Rights Regarding Your Personal Information

  • Access and Review: You may request access to personal information we hold about you.

  • Amendments: You may request corrections to your data.

  • Confidential Communication: You may request alternative contact methods.

  • Restriction Requests: You may ask us to limit how we use or disclose your data.

Filing a Complaint

  • For PHI-related concerns (e.g., HIPAA compliance), contact Mirror Health Specialists.

  • For website data privacy concerns (e.g., cookies, third-party tracking), contact Mirror Health & Wellness, LLC.

HIPAA & Medical Information

Our website does not store or process medical data. Any health records or PHI are managed through Tebra, which is HIPAA-compliant. Patients should refer to Tebra’s Privacy Policy for further details.

Withings & Patient Data Rights

  • Withings is responsible for informing patients about how their health data is used, stored, or shared.

  • Patients who use Withings products should review Withings’ privacy policies before purchasing or using their devices.

  • Mirror Health & Wellness does not have control over how Withings uses patient data and bears no liability for Withings' data storage policies.

Cookies & Tracking Technologies

We use cookies and analytics to improve your experience. You may disable cookies through your browser, though this may affect site functionality.

State-Specific Notices

  • California Privacy Rights: California residents may request access to their data and opt out of data sharing.

  • Nevada & Other States: State-specific data rights apply based on residency.

Data Security & Retention

  • We retain data only as long as necessary.

  • Data is secured using encryption, access controls, and secure hosting.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted here with a revised effective date.

Contact Us

For questions about this policy, contact us at support@mymirrorhealth.com.